So I just got an email from my brother. Apparently, I’ve been neglecting my blog for too long and he wants me to have at it. I offered to let him guest blog. We’ll see if he takes me up on it!
Anyway, work is going well, although totally exhausting. It’s hard being completely new after you spent nine years with your former employer. I’ve decided that being laid off completely sucks, and if I ever feel I’m at risk for losing my job again, I just might do what a lot of people around me did and bail before they can nail me.
Fortunately, I think my new job is secure, so no bailing required. Plus, I love what I’m doing and the people there are fantastic. I’m incredibly fortunate, even if exhausted.
I did think about blogging this weekend when I renewed my Norton subscription online. I read the fine print on my receipt, and it said they had signed me up to autorenew on my credit card every year. What the hell? I never authorized that. It also said I could log in to my account online and opt out. Well, I went to my account online and no such opt out link existed. Then it took half an hour of digging to figure out how to contact them to tell them they may NOT help themselves to my credit card next year, and if they do, I’m going to promptly call VISA to complain about an unauthorized charge.
In my note to them, I told them that I’d be switching to McAfee next year. Then I did some Googling and discovered that the State of New York recently won a lawsuit against both Symantec (Norton) and McAfee for signing customers up for autorenew without telling them, then refusing to refund the charges (or charging fees to reverse the charges).
What the heck? You’re telling me that the two major companies that you pay every year to protect your computer so nobody steals anything from you have been stealing money from their paying customers? Because that’s what it is in my mind, plain and simple. Unless I specificially authorize a charge, if you charge my card, you’re a thief.
So I’m not doing business with either of them when my current Norton subscription is up in a year. I did a search and found that PC Magazine highly rated a product called BitDefender. I’ll Google closer to the time to make sure that’s who I want to go with, but I guarantee I will not go with Symantec or McAfee. Symantic support did get back to me right away to say that they had set my account to not autorenew, but they have now permanently damaged my trust with their slimy business practices.
I imagine they’re hoping I’ll forget that they did this and next year I’ll renew when the software prompts me to. Nope, ain’t gonna happen. I set a calendar reminder to myself to look into new antivirus software next May. Plenty of time to buy a different product before my current subscription expires. And Symantec had better not autorenew me, because that complaint is going straight to VISA, and I will not be paying the charges. I saved the email from the support person saying they had removed me from autorenew.
Anyway, that’s my big rant for the weekend. I hope my brother is satisfied now. If anyone is still stopping by to read, I’d love it if you left a comment to encourage him to guest blog here. I think if he’s going to harass his older and wiser sister about her blog, he should write a post for my trouble, don’t you think?
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