Yeah, the internet seems to be riddled with tales of Symantec not treating its customers well. You’d think a company that was geared toward online protection would get a clue, but I guess they’ve got enough market share they just don’t care.

I did get a follow up email yesterday from customer support asking if the problem had been resolved to my satisfaction. How the heck will I even know until a year goes by and I know for certain they don’t charge my credit card? Nope, still not satisfied, and it’s simply not possible to satisfy me, so I’m ignoring the inquiry. I don’t feel it’s my job to point out to them yet again that the link where I’m supposed to be able to turn off auto-renew simply isn’t there. It’s their job to test and make sure their systems work, they ignored that part of my complaint, and I’m suspicious that they know it’s not there and are lying about its existence. Who can trust them?

As for your trouble with Norton/Symantec, Amy, I’ve had my own issues with the company. I paid for an upgrade I couldn’t download or properly use and customer service was no help. A friend of mine had a similar problem. They’re very willing to take your money, but not so willing to deliver the customer service you need. For shame! Hearing about their practice of charging your credit card without permission makes me glad I dumped their service when I did. I use AVG Free for my anti-virus software.

Although, then it wouldn’t have been a stash of Oreos. It would have been a stash of chocolate cookies. I am one who prefers to eat his Oreos as a whole; cookie and filling shared with each bite. Therefore you’re solution, while admirable in spirit, is flawed in acceptability.